The first John Lewis store was launched in Oxford Street, London, in 1864. The Coalition of John Lewis was started by John Spedan Lewis in 1920. The second store to be purchased by the coalition got established in Nottingham in 1933.
John Lewis has a return policy under which if a customer changes their mind about keeping the product, they can return it. For the returning process, there are a few things that should be kept in mind. This article contains detailed information regarding the return policy of John Lewis.
Return Policy
If you are unsure about keeping the product or you are not satisfied, then you can return it. One thing that has to be kept in mind is that if you are returning the item, it should be in its original condition. Only then will the company exchange your product or refund your money. If someone wants to return the item, they need to do it within 35 days of purchasing it, or else the item cannot be returned. The whole process from returning the item to refunding the money may take 14 days.
What are the legal rights?
The legal rights for the customers are different while ordering it online or via the stores.
Store – If the product is defective, then only the customer has the right to change their mindOnline – If you want to cancel your order, you need to do it within 14 days, and in the next 14 days, you have to send it back.
Details
Following are some details of the return policy of John Lewis:
Things you need to know for retuning the order
Here are a few things that you must know about the return policy:
Items can be returned in their original condition only. The items worth $500 or more can get returned through stores only. If you need to return an electronic device, then it should be unregistered, and all personal data should be deleted.
Returning through store
For returning the item through the John Lewis store in Scotland, England, or Wales, you need to go to the store nearest store. You can return your product by visiting the store only if the product is under 15 kg. If it weighs more than that, then you can call the Home Collection service to pick up the item.
Returning through courier
For returning the item through courier services, you need to keep the product in its original condition. After this, you need to wait for 14 days for a refund. Following are the courier services you can use:
myHermes shopCollect+ boothCo-op / Booths storesWaitrose and Partners stores
What to do if it gets later than 35 days?
If it gets late than 35 days, then you won’t be able to exchange the items and won’t get a refund. So, if you are not satisfied with your purchase, then you should return it within 35 days.
Process of returning the order
The process of returning the orders are as follows:
Verification – The foremost step of returning the product is verifying the item. You need to show your receipt as proof of purchase, and if you purchased the product online, you need to show the delivery slip. Returning / refunding – After the verification process, you have to decide whether you want to exchange the product or need a refund. If you got a defective item, then you can get it overhauled for free.
Refund Policy
If you have changed your mind about keeping the product, you can return it, and John Lewis will exchange it or refund it. The refund process won’t take more than 14 days. The following are some goods that can’t get returned:
Worn underwearPierced earringsFoods, fresh flowers
Conclusion
John Lewis Partnership is the largest co-operative in the United Kingdom. Due to the covid-19 pandemic, the company had a major impact on its sales, and the company had to bear the loss of approximately $517 million of the previous year.
When will the money be refunded?
When you return your order, the item will get taken back to the warehouse. As soon as the item reaches the warehouse, you will receive an email that the following items have reached the warehouse, and within five days, a refund will get to you.
